Refund Policy

GoFaceless is delivered as a subscription software service. All payments are processed by Stripe, Inc. Except as expressly set out in this policy or as required by applicable law, all payments are final and non-refundable, including for partial billing periods, unused time, unused generation credits, or features that have been used at least once.

You may cancel your subscription at any time from your account settings. Cancellation stops future charges and takes effect at the end of the then-current billing period; you continue to have access to paid features through that date.

• Monthly plans. Monthly subscriptions are not pro-rated. Cancelling mid-month does not trigger a partial refund.
• Annual plans. Annual subscriptions are paid up-front and are non-refundable after the statutory withdrawal window described in Section 4 has passed, or, where that window does not apply, after the subscription has been activated.
• Plan changes. Upgrades take effect immediately and are charged on a pro-rated basis. Downgrades take effect at the start of the next billing period and do not generate a refund for the difference.
• No free trials. GoFaceless is paid access only. Subscription access begins after successful payment and continues through the end of the active billing period unless cancelled.

Generation credits, render minutes, model usage, and other consumption-based units included with or purchased on top of a subscription are non-refundable once issued, including after cancellation. Unused credits do not roll over beyond the period stated at purchase unless we expressly state otherwise.

If a generation fails for a reason directly attributable to GoFaceless (for example, a confirmed platform outage that prevents the render from completing), we will at our discretion either re-run the generation at no additional cost or restore the consumed credits to your account. Generations that fail because of upstream third-party provider issues, content-policy refusals, or user-supplied inputs (poor reference images, unsupported aspect ratios, prompts that violate provider safety rules) are not eligible for a credit restoration.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal, you have the right to withdraw from your subscription within fourteen (14) days of the start date without giving any reason.

You expressly acknowledge and request that the Service is made available to you immediately upon purchase. By starting to use the Service before the 14-day window expires (including by generating content, connecting a third-party platform, or otherwise consuming any portion of the Service), you accept that you lose your statutory right of withdrawal in respect of any portion of the Service that has been fully performed, in accordance with applicable consumer protection law.

To exercise the right of withdrawal where it still applies, send an unambiguous statement to [email protected] including your account email and order reference. Approved withdrawals are refunded to the original payment method within fourteen (14) days of approval.

If you believe you have been charged in error — for example, a duplicate charge, a charge after a confirmed cancellation, or a charge to a payment method you did not authorize — contact us at [email protected] within ninety (90) days of the charge with your account email and the relevant Stripe receipt or transaction ID. We will investigate and, where the charge is confirmed to be erroneous, issue a full refund of the disputed amount to the original payment method.

When a customer referred through the GoFaceless affiliate program receives a refund, the associated affiliate commission is reversed. If the commission has already been paid out, GoFaceless reserves the right to deduct the reversed amount from future affiliate payouts or to require repayment in accordance with the affiliate program terms. Commissions tied to fraudulent, abusive, or charged-back transactions are forfeited.

We encourage you to contact us before initiating a chargeback with your card issuer or bank. Most billing issues can be resolved more quickly by emailing [email protected]. Chargebacks initiated without first contacting us, or for charges for which you have already received the benefit of the Service, may result in suspension or termination of your account and forfeiture of any remaining balance, credits, or affiliate commissions, without prejudice to any other rights or remedies available to us.

GoFaceless does not provide service-credit or refund guarantees for downtime, latency, or temporary unavailability of features that depend on third-party platforms (including YouTube, TikTok, Meta, X, and upstream AI model providers). Where a documented, prolonged outage of the core Service materially deprives you of paid functionality, we will at our discretion extend your subscription term, restore consumed credits, or issue a partial refund proportionate to the impact.

1. Email [email protected] from the email address associated with your GoFaceless account.
2. Include the Stripe receipt or transaction ID, the approximate date of the charge, the amount, and a brief description of the reason for the refund request.
3. We aim to respond within five (5) business days. Approved refunds are issued to the original payment method and typically appear on your statement within five to ten (5–10) business days, depending on your bank.

Nothing in this policy limits or excludes any mandatory statutory rights you may have as a consumer under the laws of your country of residence, including any right to a refund or remedy that cannot be waived by contract.

We may update this Refund Policy from time to time. Material changes will be announced in the product or by email, and the “Last updated” date at the top of this page will be revised. Charges made before the effective date of a change are governed by the version of the policy in effect at the time of the charge.

Billing and refund questions: [email protected].